Refund policy

⭐ Little Cutlery — Return & Refund Policy

Last updated: 2025

At Little Cutlery, we take great pride in creating personalised, engraved cutlery sets made specially for your little ones. Because each item is custom made to order, we handle returns a little differently to standard retail stores.
Our goal is to ensure every customer receives a beautiful, high-quality product they love.

🧒 1. Personalised Items (Custom Engraved Cutlery)

Because your cutlery is engraved with a name you choose, it cannot be returned or refunded for the following reasons:

  • Change of mind

  • Wrong font choice

  • You changed the spelling after ordering

  • You no longer need the item

  • Incorrect name provided during checkout

📌 We engrave exactly what is typed in the personalisation field.

We strongly recommend double-checking spelling before placing your order.

🛠 2. Faulty, Damaged or Incorrect Items

We will always replace or refund an item if:

  • It arrives damaged

  • There is a quality issue with the product

  • The engraving is incorrect due to our mistake

  • The wrong item or design was sent

If any of these occur, please contact us within 7 days of delivery with:

  1. Your order number

  2. A clear photo of the issue

  3. A short description of the problem

We will offer:

  • A replacement, OR

  • A refund (if replacement isn’t suitable)

There is no cost to you for returning or replacing faulty items.

📦 3. Non-Personalised Items

If we sell any non-engraved accessories in the future, they may be eligible for a standard return within 14 days, provided:

  • The item is unused

  • In original packaging

  • In resalable condition

Return postage is paid by the customer unless the item is faulty.

⏱ 4. Order Cancellations

Orders can only be cancelled before engraving has begun.

Once engraving has started, your order is considered custom and cannot be cancelled.

If you need to cancel, contact us as soon as possible.

🚚 5. Late or Missing Refunds

If your refund has been approved but not received:

  • Check with your bank

  • Then contact your payment provider

  • If still missing, contact us and we’ll assist immediately

📬 6. How to Contact Us

For returns, replacements, or questions:

Email: info@littlecutlery.com.au
(or your real email when ready)

Please include:

  • Full name

  • Order number

  • Photos (if applicable)

  • Reason for contacting us

❤️ A Final Note

We are a small Australian family business and we want every customer to be happy. If something isn’t right, we’ll always work with you to fix it quickly and kindly.